AI Assistant

What is it?

Access just in time, trusted information via Chatbot

A brief explainer on AI Assistant

Why AI Assistant?

Capabilities

Natural language communication in a conversation format

All user-bot interactions can be both through text and voice

Comes with inbuilt services to integrate with Telegram and WhatsApp

Communication is supported in multiple languages

Response to a prompt comes from a predefined set of curated, trusted information sources (can be audio, video or text)

Benefits

For the system/business user:

Easy dissemination of verified information to target population

Reduced cost of scaling the service to larger population

Any updation in the information sources can be easily relayed to the citizens

Can reach population across age groups, literacy levels, using the same channel

No need for a new distribution channel - Seamless integration with existing govt portals/apps, whatsapp, telegram etc

Potentially increases compliance among citizens and reduces the spread of misinformation

For the citizen:

Citizens get access to just-in-time, context-relevant, trust worthy information

Easy-to-consume nature of information (conversational)

Multimodal access to information to citizens

Multilingual access to information to citizens

Saves time by eliminating the need to go through multiple, long, easily-outdated sources of information or call centre helplines

Value created

Citizens can make informed decisions to access services and participate in the society

Restores agency to citizens

What use cases can be powered?

Agriculture

A farmer getting information about multiple govt. schemes and programs

Climate

A citizen getting information about how to reduce their carbon footprint and various associated subsidies

Education

A parent getting assistance on handling their child with special needs

Education

A teacher getting assistance on using a new teaching technique in her class

Education

A student getting assistance how to apply for various higher education options and scholarships available to her

Healthcare

A healthcare professional getting information govt. protocols on preventing a new virus

Justice and social welfare

A social worker getting suggestions on how she can help a victim of specific type of domestic violence

For DaaS Cohort 1, Sunbird AI Assistant is the AI Assistant product made available.

Sunbird AI Assistant - Additional resources:

Sunbird AI Assistant - Experience centre:

Experience the AI assistant DPI here