# AI Assistant

### What is it?

Access just-in-time, trusted information via Chatbot

{% embed url="<https://drive.google.com/file/d/1rXTKZ11Vwj4Z-VR8qm0qfZ71Ccm8uP7I/view?usp=drive_link>" %}
A brief explainer on AI Assistant
{% endembed %}

### Why AI Assistant?

{% tabs %}
{% tab title="Capabilities" %}

| Natural language communication in a conversation format                                                                    |
| -------------------------------------------------------------------------------------------------------------------------- |
| All user-bot interactions can be conducted through both text and voice                                                     |
| Includes built-in services to integrate with Telegram and WhatsApp                                                         |
| Communication is supported in multiple languages                                                                           |
| Response to a prompt comes from a predefined set of curated, trusted information sources including audio, video, and text. |
| {% endtab %}                                                                                                               |

{% tab title="Benefits" %} <mark style="background-color:purple;">**For the system/business user:**</mark>

| Easy dissemination of verified information to target population                                                              |
| ---------------------------------------------------------------------------------------------------------------------------- |
| Reduced cost of scaling the service to larger population                                                                     |
| Any updation in the information sources can be easily relayed to the citizens                                                |
| Can reach population across age groups, and literacy levels using the same channel                                           |
| No need for a new distribution channel. Seamless integration with existing government portals/apps, Whatsapp, Telegram, etc. |
| Potentially increases compliance among citizens and reduces the spread of misinformation                                     |

<mark style="background-color:purple;">**For the citizen:**</mark>

| Citizens get access to just-in-time, context-relevant, trustworthy information                                                   |
| -------------------------------------------------------------------------------------------------------------------------------- |
| Easy-to-consume nature of information (conversational)                                                                           |
| Multimodal access to information to citizens                                                                                     |
| Multilingual access to information to citizens                                                                                   |
| Saves time by eliminating the need to go through multiple, long, easily outdated sources of information or call centre helplines |
| {% endtab %}                                                                                                                     |

{% tab title="Value created" %}

| Citizens can make informed decisions to access services and participate in the society |
| -------------------------------------------------------------------------------------- |
| Restores agency to citizens                                                            |
| {% endtab %}                                                                           |
| {% endtabs %}                                                                          |

### What use cases can be powered?

<table data-column-title-hidden data-view="cards"><thead><tr><th>CATEGORY</th><th>USE CASES</th></tr></thead><tbody><tr><td><mark style="color:blue;"><strong>Agriculture</strong></mark></td><td>A farmer obtaining information about multiple government schemes and programs.</td></tr><tr><td><mark style="color:purple;"><strong>Climate</strong></mark></td><td>A citizen obtaining information about how to reduce their carbon footprint and various associated subsidies.</td></tr><tr><td><mark style="color:orange;"><strong>Education</strong></mark></td><td>A parent receiving assistance with handling their child with special needs.</td></tr><tr><td><mark style="color:orange;"><strong>Education</strong></mark></td><td>A teacher receiving assistance with using a new teaching technique in her class.</td></tr><tr><td><mark style="color:orange;"><strong>Education</strong></mark></td><td>A student receiving assistance on how to apply for various higher education options and scholarships available to her</td></tr><tr><td><mark style="color:green;"><strong>Healthcare</strong></mark></td><td>A healthcare professional obtaining information on government protocols for preventing a new virus</td></tr><tr><td><mark style="color:red;"><strong>Justice and social welfare</strong></mark></td><td>A social worker receiving suggestions on how she can help a victim of specific type of domestic violence</td></tr></tbody></table>

{% hint style="success" %}
For DaaS Cohort 1, **Sunbird AI Assistant** is the AI Assistant product made available.
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### Sunbird AI Assistant - Additional Resources:

{% embed url="<https://docs.google.com/presentation/d/1wfTFDmkDdRvPhFF0ZkT67tGtmWDIIw9E5yztgVs0Urk/edit?usp=drive_link>" %}

### Sunbird AI Assistant - Experience Centre:

Experience the AI assistant DPI [here](https://docs.google.com/document/d/1VPf_WQhOBZJF43ltCGH8404Xjk0l_TaEPDhD2Uca9H4/edit?usp=sharing)